customer care

SATIN CORD Shipping within the Netherlands with Post NL 2€

Shipping within the Netherlands with courier and Track & Trace code € 5.5 

Shipping to Belgium with courier and Track & Trace code € 8.- 

Shipping to Germany with courier and Track & Trace code € 10.- 

Shipping to Europe with courier and Track & Trace code € 15.- 

Shipping Worldwide with courier and Track & Trace code € 30.- 

• All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
• Payment online will be made by our secure payment provider MOLLIE B.V. www.mollie.nl that supports; credit cards, IDEAL, PayPal, Sofort Banking, Belfius Net & Bitcoin.

• Delivery time is approximately 10 working days
• We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
• We will arrange for packing and we will decide on the method of delivery either by post(satin cord), courier(track & trace for jewelry)
• Once your package has been shipped you will receive an Email containing the Track & Trace code to track your package
• You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.  We do not store our customer’s financial details.

• When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Checkout involves 3 simple steps: Billing, Payment and Order Confirmation.
• Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
• IF YOU HAVENT RECEIVED AN EMAIL PLEASE CHECK YOUR SPAM BOX
• Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.
• ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER.We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.

Items in your shopping bag are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece.

You can create an online account with Embraced Jewels at any time by clicking on the Register link found on the top right corner of our website.

Once you have created an account you will be able to:

view past orders
check the status of orders
track deliveries
add and edit delivery addresses
update your email preferences

shopping without an account

You do not need to create an account to place an order with us. Once you have placed items in your shopping bag, you can checkout as a guest. Your details will not be stored for future orders and you will not be able to track your order online.

If you have forgotten your password, click the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.

• When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
• Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
• IF YOU HAVENT RECEIVED AN EMAIL PLEASE CHECK YOUR SPAM BOX
• Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.
• ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER.We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.

Items in your shopping bag are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece.

• All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
• Payment online will be made by our secure payment provider MOLLIE B.V. www.mollie.nl that supports; credit cards, IDEAL, PayPal, Sofort Banking, Belfius Net & Bitcoin.

• Delivery time is approximately 10 working days
• We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
• We will arrange for packing and we will decide on the method of delivery either by post(satin cord), courier(track & trace for jewelry)
• Once your package has been shipped you will receive an Email containing the Track & Trace code to track your package
• You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

• SATIN CORD Shipping within the Netherlands with Post NL 2€

  Shipping within the Netherlands with courier and Track & Trace code € 5.5 

  Shipping to Belgium with courier and Track & Trace code € 8.- 

  Shipping to Germany with courier and Track & Trace code € 10.- 

  Shipping to Europe with courier and Track & Trace code € 15.- 

  Shipping Worldwide with courier and Track & Trace code € 30.- 

• If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt.
• We only accept returns for purchases made from our online shop. Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
• We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders.
• Items must be returned with their original packaging and in perfect, unworn condition.
• To return or exchange an item, please email us atinfo@embracedjewels.nl for a return authorization number. Items cannot be accepted for a return or repair without an RA number.
• For your protection, please insure the package for the full purchase amount. Embraced Jewels is not responsible for items lost or damaged during transit.
• Store credit is issued upon receipt of the item.
• Refunded credits do not include shipping costs we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
• In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
• ALL ITEMS ON THIS WEBSITE ARE SUPPLIED AND PERSONALISED TO YOUR SPECIFICATION WITH THE EXCEPTION OF THE LOVE INITIALS, ROUND INITALS, CHARMS & ZODIAC SATIN CORD BRACELETS, THEREFORE THESE PRODUCT CANNOT BE EXCHANGED OR REFUNDED WITH THE EXEMPTION OF FAULTY GOODS

By visiting the Embraced Jewels website (“Site”), www.embracedjewels.com (“EMBRACED JEWELS”), you are accepting and consenting to be bound by the Terms of Use provided herein, as well as the Privacy Policy.

IF YOU DO NOT AGREE WITH THESE TERMS OF USE, OR ANY POSTED GUIDELINES OR RULES, PLEASE DO NOT USE THIS SITE. We reserve the right, in our discretion, to update or modify the Terms of Use at any time by posting such new terms on the Site. Such changes shall be effective immediately upon posting with the date of the most recent revisions appearing at the bottom of this page, so check back often. We encourage you to review these Terms of Use whenever you use the Site. Your continued use of the Site and/or Services will constitute your binding acceptance of this Agreement, as amended from time to time.

• The price of Goods quoted on our website includes 21% VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
• The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
• All published prices are subject to change at any time without notice.

You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.  We do not store our customer’s financial details.

• Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
• If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.

• Goods returned outside of the above timeframes will not accepted and will be returned to the customer.

• The risk of loss or damage to Goods passes to you upon first attempt of delivery. 
• Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
• You will be responsible for the safe custody and insurance of all Goods in your possession.
• You have no right to re-sell any Goods until payment has been received in full by us.

• We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
• We will not have any responsibility for any damage which occurs to the Goods after delivery. (Embraced Jewels counts delivery as the first attempt of delivery at your address)
• If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
• We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
• Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

• If you wish to give us any notice relating to a matter covered by these Terms, you must confirm that notice in writing. In the case of email notices, these should be sent to info@embracedjewels.nl and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Embraced Jewels B.V.

• We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

Intellectual Property Rights

Other than the content you own, under these Terms, Embraced Jewels B.V. and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following

• publishing any Website material in any other media;
• selling, sublicensing and/or otherwise commercializing any Website material;
• publicly performing and/or showing any Website material;
• using this Website in any way that is or may be damaging to this Website;
• using this Website in any way that impacts user access to this Website;
• using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
• engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
• using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Embraced Jewels B.V. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content 

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Embraced Jewels B.V. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Embraced Jewels B.V. reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Embraced Jewels B.V. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Embraced Jewels B.V., nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Embraced Jewels B.V., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Embraced Jewels B.V. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability 

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Embraced Jewels B.V. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment 

Embraced Jewels B.V. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Embraced Jewels B.V. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the Netherlands, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Netherlands for the resolution of any disputes.